Texas Farm Bureau Insurance Company

NOT SURE IF THIS IS THE OFFICE WHERE JUSTIN MACGIBBON WORKS BUT I WISH YOU THE BEST IF HE IS EVER YOUR AGENT doesn't care about you at allllllll... like at all. You're just another number to him. First, I made a claim of me getting hit and then got one email from him and nothing ever again and because I didn't respond right away, they're deeming it my fault. I said to him it's baffling that he isn't working harder to fight for my rights and he said "it's baffling you cant respond to my email" uhhhhhh okay it takes someone time to repair their car? You did me wrong, not the other way around so don't treat your customers this way. Justin sent me an email for places to get my car looked at and it would cost $500 deductible for an immediate fix, and he also said I can wait for the other guy t

It’s cheap for the same coverage which is great but that’s the extent of it. The entire company is closed on the weekend so if your trying to purchase a vehicle you can’t get coverage to leave the lot. ( the call center won’t set up new policies) They rarely answer the phone even during regular business hours. They have messed up my billing 3-4 times due to lack of communication between departments. All in all it’s quite a hassle having them for insurance but the price makes up for it…mostly.

Just came back to them they canceled my policy 2 weeks after I paid them because they didn't have proof I had insurance prior and said they sent a letter in mail stating that instead of sending me an email or calling me to provide proof

Literally just got off the phone with I'm assuming was the receptionist, I was paying for the membership amount and finished, once I got the confirmation number, I was trying to ask about when the auto insurance expires and she rushed me off the phone saying "OK THANKS BYE", acting like she didn't hear twice!!!. Guess I will start searching for quotes....

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