Sarah Mack Agency, Inc American Family Insurance

I’ve been a member for a long long while and have always been treated very kindly with each in person visit or telephone encounter. It’s been an excellent experience being apart of American Family and many more years to come. The ladies in the office make it great. Sarah, Megan, Leslie & Shelby are fabulous!!

I absolutely love working with Megan! She is very detailed in what she does, very honest in what is going to work best, and understanding when it comes to different situations or circumstances that we go through. Without Megan, a lot of things would be all over the place and would not work without her. She’s a saving grace!

The best agency ever. Quick to respond, honest and kind!! I've priced insurance all over town and they can't be beat!

I can’t say enough good things about American Family Sarah Mack Agency—it has truly been a wonderful experience from start to finish. From the moment I signed up, their customer service has been top-notch: friendly, knowledgeable, and always ready to help without making me feel rushed or like just another number. What really sets them apart is their transparency and genuine care. They take the time to explain my coverage clearly, answer every question patiently, and make sure I understand exactly what I’m getting. When I needed to file a claim, the process was smooth, fast, and incredibly stress-free—something I never expected from an insurance company!

All it took me is one phone call notifying Sara Mack’s office personnel of my claim. They took care of everything together with the adjuster making sure we were taken cared of. Adjuster even sent car rental reservations at Enterprise although we did not it since I have extra car in my garage that I used while my car was getting fixed. I can’t thank American Family Insurance with Sarah Mack Agency for a wonderful and hassle free experience. Highly recommended