TPSC

For the past 11 years, I have had excellent customer service with each of the ladies that work at TPSC. Most recently, I have had the pleasure to speak with Jessika regarding my situation. She always goes above and beyond to assist me with finding more about my policy. She is fun to talk with and works diligently to get answers from her colleagues if she does not have the answer. I understand the staff shortage they are having and can empathize with them, especially since C19 changed the employment landscape. I do appreciate the personalized experience I receive and not have to be transferred to several links before speaking with someone.

Looong hold times, bad service. They will kick everyone in your family (except the the principal insured person) off your health insurance a few times a year if you don't fill out and return some survey they send out. Our doctors can't get ahold of anyone there either. To be fair, they take their main job very seriously. To worm their way out of covering anything they can.

They don't call or email.You find out a week later in the mail they need some other form they never explained to start with. They have no idea what customer service is or if they do don't know how to deliver it. They keep changing the rules. It would be less hassle to take the tax hit than deal with all the time and trouble Trusteed is. Avoid them ! Update: Got a call this morning from them with more hoops to jump through. Now they want me to wait until I get paperwork back from my provider before they will pay me my own money. As far as I can tell it's a scam to work the interest collected off your money. I even deducted the amount my insurance has promised to pay out.The form you submit is a sworn statement that you are not trying to collect money that has already been paid by an insur

Here's my experience: In February 2012 I called Trusteed Plans to ensure a routine physical exam was covered by my plan. I was told it was, so I saw the Doctor the same or next week. As part of a regular physical, my Doctor drew blood. He sent it (my blood) to a third party for processing. Trusteed Plans would not pay the bill stating my Doctor used the wrong coding on the bill for processing. 30 phone calls and a year and a half later, Trusteed Plans finally figured-out that they had the proper info to begin with and promised to paid the third party. Talk about a nightmare! Kudos to the agent named Bernadette (at Trusteed Plans) who finally cut through the red tape and got the job done. If you have to deal with these people, my sympathies.

This is the new home of Crescent Moon Gifts. We were at their yearly Fairy Festival. CMG is one of my favorite places to go. A wonderful metaphysical store. Incense, crystals, clothing and so MUCH more.