Total Health Care

My wife signed up for total health care through the affordable care act in 2013.At that time it took total health care 3 months to send a bill. I expected some glitches since it was the first time that affordable care went into effect and volumes where higher than expected. My wife again signed up for total health care in November of 2014 at that time I readjusted the income level.It took 4 months for total health care to send a bill through the mail. It also took that long to get the correct amount 2 calls to affordable care and probably 4 to 5 calls to total health care to get everything corrected. In the process total health care dropped the primary physician even though no change was requested. Some time last year total health care switched Rx providers to envision . In may a script my

Better make sure every single month that their Autopay system hasn't stopped... you might lose your insurance coverage! Then the company will block you on social media when that probably the quickest way to communicate. Since they only have hours Mon-Fri until 5. *I'll say this maybe I should've checked every month, my responsibility but then again I don't check any of my credit cards their Autopay system works! And guess what they call when something like coverage getting cancelled is on the table! They'll offer a refund but... who knows? When I got this coverage I called to verify my Primary Care was covered by them, didn't find out he wasn't until I made my appointments! NOPE. So paid out of pocket anyways. STICK WITH BLUE CROSS!

Inept customer service! Called 3 days in a row just to get proof of insurance for my car insurance company. I do this every 6 months, usually no problem until now! Only one person actually put forth the effort. The first time I called the woman didn't even request the letter which now has to be sent to your address and takes 7-10business days. Wasn't told that on the first call. I found this out in the second call about the timing and she didn't look to see of the request was made. Third call, the guy told me the request wasn't made and he couldn't because my account was open (more than likely by the first woman who clearly doesn't know what she is doing). He had to request to close it from another department. I called again this morning just to get told by this woman that they don't acce

So twice now I have tried to get a prescription filled and my pharmacy says it can’t be filled because the insurance company is claiming I haven’t paid my premium. Except both times I had, and I have proof the funds cleared my account. The first time I was able to call during business hours and get it fixed. This time it’s after hours and there is no one to talk to and I have to pay out of pocket for a prescription because they screwed up. If a company can’t figure out how to process its payments it shouldn’t be in business.

Navigating their websiteS (plural because why not make things needlessly and exceedingly confusing for their clientele?) is an absolute nightmare. Wound up locked out of my own account. Called the Help Desk only to receive an automated prompt telling me to leave a message and that they would "call me back". Still haven't heard from anyone. Ridiculous. Zero effort put into customer care, efficiency, or ease of use. If I could have rated zero stars I would have. Private insurance like this is a racket. Even with a Gold Plan this is how they deal with their customer base. This is why we need Medicare for All.