Mary Rowan Ishikawa: Allstate Insurance

We had to send updated policy declarations for a refinance on our home. I had the ability to connect with my agent and her colleague, Debra. It was the last thing needed to get our underwriters to sign off. Also was surprised to find out that my homeowners policy had me covered for fire, too. We have bundled with Allstate and Suncoast for several years, now. Never a reason to complain.

My family and I have been with this agency for well over 25 years dating back to Phyllis and Matt prior to Mary taking over the agency. I have multiple policies with the agency including vehicles and my homeowners policy. I've never filed a claim or had any issues until recently. I sold my vehicle back in May and the policy lapsed. I called to cancel and was told there was no need since my cc on file has been compromised and was no longer working. Four months later I received a collection notice. Not knowing what it was for I called and found out it was this agency that sent me to collections. I called the office and they said it was for the car's July policy. I was extremely upset that I never received a call or email from the agency regarding any outstanding balance. I explained that I

Extremely Friendly, Very Good People!! I have gone to other Insurance companies because of tickets or collisions in the past that raise my rate at Allstate, but that’s not their fault. Every time I return to them they welcome me with open arms and kind smiles. Always a pleasant experience with everyone there and when I don’t have a bad driving record they're more than affordable.. also very responsive!!

Mary Ishikawa's Allstate Insurance really took the time to go the extra mile for our performance dance company. Initially I was looking for one-time event insurance, and they customized a solution that fit our organization for the entire year at the same cost! They do so much for local community organizations and support the local arts community. I really appreciate the extra time and resources they connected us with. I will definitely be back for any future insurance needs. Thank you!

Changed my billing procedure without notice. Getting towed 73 miles cost me 400 with this insurance