Hometown Insurance agency

Absolutely horrible service. Called about a bill I received just to ask a question about it as I was switching to a different carrier for cheaper rates and was baffled by the way that Susan treated me. My new insurance carrier offered to take care of it for me and when they had called, she yelled at the new carrier and hung up on her. My new carrier called me and asked me to call them because they would not release any info or talk to her. Upon calling them, a man answered the phone and was nice to me until I said who I was. He also stated Susan wasn't available until I said who I was. I was put on hold and when Susan answered, she didn't even state who she was, she just started going off on me. She was EXTREMELY rude, yelling at me saying that because I was no longer a customer of hers t

I have had Hometown Insurance for 25 years and have always had the best experiences with a Susan and her staff. They always are helpful and eager to please. I recommend them to all my friends.

They’re scam artists !! Charged my card three times when I wasn’t even there to sign for it!! charged $400 three times on my card and said there was an error and my card declined spoke to my bank which said they did in fact charge my card for three times and still have not received a refund.

They didn't up grate my insurance after changing my insurance company. Like I had told them to do. Didn't find out until after my motorcycle was totaled out.

I have been a customer Hometown insurance for at least 3 years now always been treated with respect and always been helped when in a crisis thank you