William Derby - GEICO Insurance Agent

I checked the hours on line and it’s at the office didn’t close until six however, once I got there the doors at 5 PM and I was there at 5:05 PM. Luckily Bill was still inside and actually came out to my car to let me know he could still help me if need be. Unfortunately, we were unable too take care of what I needed at site. But he let me know what I could do to solve the issue. Thank you, Bill!

I partially filled out an online applicate with GEICO, Progressive and Hartford, but was not able to get the coverage limits I wanted. The agent at William Derby GEICO was the only one who called to help me finalize the application and get the insurance I wanted. I was able to increase my coverage limits and save hundreds of dollars over the company I had been with.

I needed to make changes with my existing car policy, and so I received various communications from the corporate office. However, they were all very confusing, and then when I received additional letters as well… I was at a loss on how to proceed. So, I actually just went into the office on Thornydale and they advocated for me by calling Geico corporate, they printed out paperwork I needed to fax, and then faxed it for me. It took the underwriting office more than five days to receive and post my paperwork, but the local agents were in contact with me almost daily to make sure it was handled without a cancellation. It was so nice to actually go into an office, meet with real people, have them listen, and address your needs, and then take responsibility for handling the request! Both Ben a

By far the BEST customer service I've received in a long time. I spent an hour with Rick on the phone to walk through options on car and home auto policies. Rick was AWESOME! He was committed to ensure we had the best policies and support. I would STRONGLY recommend having William Derby - Geico team support you with your home, auto and life insurance needs. They are ROCKSTARS

Apparently Nick the electrician at Great Falls Subaru couldn't reach Mickael to get permission to order a replacement battery. Tyler called me instead. The brand new Western battery was drained I bought in August 2022. Tyler said Nick couldn't get that new battery charged back up. Nick told Tyler to ask me if it was okay to order a Subaru battery. I talked to Chris later and told him to tell Nick to find out what caused that brand new Western battery to get drained. I didn't get a call back to confirm that Nick or Tyler understood. Obviously a circuit board or the wiring harness has a short draining the Western battery. Fix or replace the wiring harness or shorted out circuit board first is what I told Chris to tell Nick and Tyler