West Texas Insurance Agency

Regrettably this place switched ownership and went quickly downhill. I had an unauthorized payment (a big one) draft out of my account. I caught it and called immediately to get it canceled. It’s been a month and we still have not been reimbursed. My bank is helping thankfully but West Texas has yet to figure out where the $450 went or get it back to us. Disappointed and frustrated. Buyer beware!

Outstanding Support and Service I’m genuinely impressed by the exceptional level of support I received. Vicky Mackey went far above and beyond to assist me—patient, thorough, and incredibly helpful every step of the way. It’s rare to find service that feels this personalized and thoughtful. I’m proud to be a customer and truly grateful for the experience. If you’re looking for reliability, intelligence, and a touch of personality, Vicky Mackey is simply the best.

Called to get more information, and Vicky the lady I spoke with was/is absolutely amazing. She got me all the information I needed in a timely manner. Not only that she took time out of her way to answer all of my long questions.

They are the best commercial insurance agent we have dealt with in years.

I went in the office today and received a quote for my home owners from a sweet lady named Vicki Mackey, she was extremely helpful and super eager to meet my needs. I was very impressed by her customer service and knowledge! I will be returning! I highly recommend doing business with her!!