Upland Mutual Insurance Inc

I used a broker who got me signed up with Upland Mutual and it was the worst decision I ever made. They did an inspection upon opening the policy and advised of repairs I needed to complete or they would drop my coverage. This didn’t stop them from billing my mortgage company $2700 even though my premium was only $2500. One of the repairs they mentioned was my roof had hail damage from a prior storm, I had a contractor come out who said I barely had any damage and definitely not enough to file a claim and my room is less than 6 years old. I ended up cancelling with Upland Mutual and going with a different company. They couldn’t tell me who they issued the refund payment to and said it possibly went to my mortgage company. I shop around and change insurance companies just about every year a

If I could have given ZERO stars I would've. Subpar, lousy coverage, always passing the ball to someone else in the office. I canceled a policy with them on June 29th only to be told it was done on the 30th. In the meantime they debited a $101.00 on the 29th out of my account to then send me back a refund check for $88 two weeks later, with a lame explanation for how my premium was broken down. I said we'll if I would've stopped the auto debit from coming out before the 29th would i need to send you a check for $13? Total silence on the end of the phone... Just another reason why insurance companies are nothing but a legalized form of extortion, and have all gained a terrible name with the public! Also Alliance the "umbrella" company for Upland, that has an office here in Smith Center, Ks

Coverage turned out to have surprise exclusions and damage inspections were much lower than repair estimates. Great service until you have a claim then not so much. Look elsewhere or ask lots of questions and be sure verify coverage in writing.

AVOID AVOID AVOID This company deserves no business. I made my first insurance claim after 13 years with this company, it took forever to get them to agree with anything. The entire time the claim was open they just tried to screw me over every chance they could. Jim Barrett was an absolute terrible claims rep to work with as well as Heartland Adjustments. Save yourself the headache and use a different company.

All was very good and nice till i claimed wind damage and leaking roof at utility room. Mr Dustin Sprecker told me to put a patch on my roof and the caulking job i did on my utility room ( that was done preventable work) was just good enough. Like if i pay insurance for patching and mending. Definitely not recommended