Todd Bartusek: Allstate Insurance

I LOVE Allstate, have never had any problems with them. They have always been very helpful when needed.

I would give zero stars if possible. I'm guessing the positive reviews are from his friends because in the two years he has been my agent, I have never met him and he hasn't returned a single phone call or email. After a recent issue and having ZERO response from Todd, I am canceling my policies with him. If you like good customer service, go elsewhere. You won't find it here.

If I could give them no stars I would. This is absolutely the worst insurance agent in all of Iowa in my opinion. My husband has probably called Atleast 10 to 15 times during "business hours" and yet no one picks up. We leave a voicemail and they get back to us the following day or later during the week. Our vehicle has been at the shop 8 months now due to delay in parts coming from Germany but they have yet to make anything easy. At the beginning when we took it to the shop we were the ones having to call them to get things going and had to act like the mediator between the auto shop and the insurance as if we were working for the insurance. A total headache. We had to call corporate to get a answer from them about what is going on because they told us it'd be done this week. Corporate e

Todd will email me back, but that's a generous way to put it. The emails are never more than a sentence long, often don't address any questions I asked, and are frankly unhelpful due to how brief they are. It genuinely feels like he does not care. Starting the search for a new agent (or company) now.

This is the worst agent. Anytime I call regarding my policy, this office NEVER answers. You can try calling different times of the day, it doesn't matter. Leave a voicemail, good luck! They won't return your call/message. You call the 1-800 number and it will redirect you to Todd's office- with no answer! Pretty bad when I have to call a different local agent just to get answers on the policy Todd/his staff should be managing.