Tim Berryhill: Allstate Insurance

i've been with Allstate and the Berryhill Agency for several years, and the newest of my four vehicles is a 2014 Jeep Grand Cherokee. My 6mos premium increased steadily from around $1800 in 2023 to $2500 in Aug 2025 to this time they wanted about $2800 - grossly overpriced in my opinion, and we did all complete the NTSI Driver Safety training in 2024. And I might have stayed with them, but pretty much throughout there was NO customer service - no phone calls to check all the details on my policy were correct (which affects pricing), no calls on ways my premium could be reduced - and to be fair I did have 1 million dollar liability (which couldn't be tailored per vehicle like other companies?) and a 22yr old daughter on my policy. But as I said, after shopping around I saved about $600 on m

So I had to go pay a bill for my auto insurance at the new location much better than your old location. The front desk person was very friendly and helpful. Appreciate everything they do

Insurance these days is crazy but you need to keep your head that it's NOT the agents fault. Jeff and I go back a bit because I've always played the lower rate game. He's easy to talk to. Another agent I spoke to today didn't know me and when I asked for a new binder on our policy it was in my email within 10 minutes of our call. Great customer service even if the industry is in the crapper.

Were rude and unhelpful in my experience… Would suggest to do due diligence with them upfront about terms for leaving their policy as there can be surprises in the end Edit: the agency is responsive. Reached out on phone and on review…that is much appreciated. Still has been a lesson to discuss state specific details as different insurance companies seem to have different SOPs

This is my first experience with Allstate. I’ve had many experiences, dealing with insurance brokers throughout my life, and this was definitely among the better ones. Jack was very professional and helpful was not at all pushy and allowed me to make my own decision. He’s definitely an asset to the company and more agents should have his skills. Thank you