The Baldwin Group (formerly RogersGray)
Mattapoisett, MA · Insurance agency
- Address
- The Baldwin Group (formerly RogersGray), 64 Fairhaven Rd, Mattapoisett, MA 02739
- Phone
- (508) 758-3731
- Website
- baldwin.com/location/mattapoisett/?utm_source=google&utm_medium=organic&utm_campaign=google_business_profile
The Baldwin Group (formerly RogersGray) is an insurance agent located in Mattapoisett, MA. It is one of 2 insurance agents listed in Mattapoisett. Its 3.7-star rating is slightly below the Mattapoisett city average of 4.3 stars. It ranks #2 among Mattapoisett insurance agents by combined rating and review volume. There are 4 photos associated with this location.
About The Baldwin Group (formerly RogersGray)
The Baldwin Group (formerly RogersGray) is a national team of experts delivering insurance, employee benefits, and risk management solutions. Our Northeast regional team has long roots in Massachusetts, proudly serving clients since 1906. With more... More
Customer Reviews
When our homeowner's insurance cancelled us after 12 years because they now classified our home's location as a coastal risk, Rogers Gray barely lifted a finger to help. They sent me an email saying I was lucky to have had such an affordable policy before, but that it was going to go much higher with any new insurer and it is what is. Here are your options. They presented me with few options and when I wanted to engage about different deductibles and such I was told to just fine tune one option and go from there. That isn't how I make decisions. I want a full and complete narrative so I can make an educated and informed decision. Disappointed in that reply, I asked RG to give me deductible options for a given option. More than a week later, there was no reply. On my own, as a layman,
Had GH insurance which was sold to Rogers gray. There is absolutely no customer service. It has been almost a year for my house insurance claim. The claim was wrong . They sent assessor from Alabama who didn’t have the right software. Emails to Rogers gray just passed me off to people I don’t even know. I had to do ALL the work to try to get house fixed. So if you want to pay enormous fees and do all the work yourself then Rogers Gray is for you.
We worked with GH Dunn to switch over our auto and home owners policies. They were able to increase our coverage and save us some money. Their team is excellent, great to work with and made this a pleasurable experience. I would highly recommend them.
Every single year, this company gives me problems and is a complete nightmare to work with. Customer service is horrible, they don't take the time to explain things to you and assume you are "just confused and don't know what you're talking about." From writing incorrect policies with incorrect dates (time and time again) to not sending me invoices, needless to say, we will not be coming back when our renewal comes up next.
They are always very friendly and professional. Quick to help with any issues.
Accessibility & Amenities
Services
Top Insurance Agents in Mattapoisett
| Name | Rating | Reviews |
|---|---|---|
| Southcoast Insurance Group, Wingate Branch | ★★★★★ 5.0 | 8 reviews |
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