Texas Farm Bureau Insurance Company

I can’t say enough great things about Katie H at this farm bureau. I’ve been speaking with her for years, and she continues to be outstanding- thorough, proactive, and genuinely invested in making sure I get the best coverage for my needs. She takes time to explain everything clearly, and answers all of my questions, and always goes the extra mile to check in and make sure we’re good. In a world where customer service can feel rushed, and none existent, Katie stands out! She’s friendly, funny, knowledgeable, responsive, and always professional! Thanks so much, Katie- you make a difference!!!

We switched from Geico to Farm Bureau a year ago to get a lower rate. This year, both our home and auto policies prices increased substantially - with no good cause. When we initially signed up, Casey insisted on meeting in person with me to get us set up, and gave me his number to "reach out anytime" via phone call or text. I reached out to him personally multiple times to inquire about making a claim for our roof, and he never responded or reached back out to me. We ended up switching to State Farm last week, and I asked for our policies to be cancelled and for all auto drafts to stop. My account was still charged for our policies, and I was assured I would be getting a refund via snail mail check. I asked our new State Farm agent if this seemed right, and she found it very strange - she

Reached out for a quote on 2 separate occasions, first time I waited a week and didn’t hear anything so I did it again, finally got a call back a few days later but was in a work meeting. I called back a few hours later and left a voicemail. Never heard back, then called the receptionist the next day and said I was returning a call, she said she would let him know, still never got a call back. If I have waited over 2 weeks for a quote, I can’t imagine their lack of communication when needing something on my policy!! Will never switch to them.

I'm very happy with the service I received from Josh. I had a somewhat urgent situation and Josh's response was quick and thorough. Due to circumstances beyond either of our control, I wasn't able to move forward with Josh, but I'll definitely contact Josh, in the future, once the circumstances change.

I gave all my information to the owners son. He said he would get back to me the next day. Well it was over a month. The story goes on but the sad truth is he didn’t care he went on his vacation instead!! So I reached out to his father, and he didn’t seem to care either. I had no choice I went someplace else obviously. Sad and embarrassing for the company and this situation. No one ever apologized or expressed remorse.