Texas Farm Bureau Insurance Company

I had a new agent here when I got my insurance policies. It was nice in the beginning to have a direct line of communication. Bur since then I hardly get any responses from my agent(Rachel G). I reached out in June 2021 for an update on the policy and no response. An accident happened with the business in August 2021 and I was not insured. This is a big deal. Be very aware of lack of communication before getting insurance through this branch

I got in my first wreck, rear ended from the back. first the claim was written incorrectly, then it took a week and 5 days for someone to come see my vehicle. then I was told I needed to pay out of pocket! ridiculous as I am paying full coverage for my insurance to cover me and they can't even do that. The person who hit me has the SAME INSURANCE AS ME! I would think the process would have been easier and my first wreck experience would of been handled with no worries. this has definitely been such an upsetting experience.

Farm Bureau agents explained my policies, and covered details to ensure my understanding of what I was purchasing. They actually sat down, face-to-face with me to review my coverage. Who else does that?

Had to change after being with them for over 15 years the priced themselves out of my price range

Excellent customer service and insurance products to fit my family budget.