Texas Farm Bureau Insurance Company

Office staff is impolite. We reached out to Steve to get quotes. He gave us his email - 6 days ago. We emailed that day 11/8. The day after we emailed I did receive a phone call from Amanda and we spoke. Shortly after I missed her call wanting more information. I couldn't get her back on the phone so I emailed with the information to Steve. No response. I finally get an email from Amanda on 11/13 asking more questions. I responded immediately. Today, 11/14 they tried to call my bf instead of responding to me. So I emailed AGAIN asking them to please call me as I have been in discussion with them already. It's been almost 4 hours and still nothing. Terrible customer service.

Zack Cummins is a horrible, non-responsive agent. He became my agent after Clay Ebarb was promoted (Clay was a great agent). I called Zack to cancel my policy since I sold my Ranch on June 15th, asked him confirm and all me back, HE NEVER did so. I called the office and asked what happened, she said she would contact Zack, never happened!! I have my cars, truck, townhouse, guns, liability, etc, etc. policies with them. You would think he cared! NOT do not use Zack!

Steve Smith is a great Insurance Agent. Beat my other insurance quotes by $100-$200. Very fast service!

Great service! Great rates! Ron was very helpful in saving money.👍😎🇺🇸

Very nice guy gave me a quote over the phone thank u!