Texas Farm Bureau Insurance Company

After a week vacation and losing a fax of Letter of Guarantee, and unable to locate the email my financial institution verified sending, Muleshoe Texas adjuster and his supervisor have cost me an end of year promotion for a new car I'm forced to purchase due to an accident 3 weeks ago. I'm disappointed that they both seem to be unable to find the Letters of Guarantee sent twice.

Amber Robles is our Texas Farm Bureau agent. She takes care of all of our insurance policies including life insurance, home owners insurance, vehicle insurance, equipment and business insurance. She is always quick to respond and goes above and beyond to insure we get the best coverage for the most reasonable price.

Called to cancel policies and Anjelika to begin with did not have a pleasant rapport. Very short with me. Didn’t sound grateful at all for our past business. Asked me when I wanted policy to show cancellation proceeded to say she would check to see if “we” owed any money. I have nothing but great things to say about owner Amber as she is fantastic however we hadn’t been satisfied lately with the etiquette level of professionalism from her staff. I would recommend she look into that. Your staff is a big reflection on your company and customer service is a big deal for most consumers with especially having such personal information with a company. Anjelika even slammed the phone on my ear. I called back and she claims she couldn’t hear me. I could hear her perfectly! Why didn’t she ask or sa

My family and I can not possibly say enough good things about amber and her staff!!!! She absolutely will ALWAYS go above and beyond for her clients day or night!!! If your looking for someone who will always have you and your families best interest look no farther than Amber and her staff!!

Never “in” the office when you want to discuss the reasons behind a surprise 40% premium increase. And definitely will not return phone messages. I feel bad for her office manger who is forced to run block for Brady... b/c she’s actually very professional and pleasant. ps. I’m a business owner who NEVER leaves negative reviews but this one is deserved I’m afraid. Plus we wholeheartedly believe in Farm Bureau as a company, but Brandy needs to learn to deal with clients who need her help figuring things out.