Texas Farm Bureau Insurance Company

Called to get a rental insurance quote and lady on the phone said she wouldn't do it because she was about to leave and did not have time. She came back and said no agents were working today so they would not be able to fill it out or help. She told me she would transfer me to a different location and then hung up on me.

I would recommend Farm Bureau insurance because I think the process of my claim was thorough and that the payment process went smoothly. They had the best rate when I was searching for insurance. I am glad I chose them and will stay with them.

Initially good rates however "complications" Increased my rates from $225 per month for two vehicles to 639 a month for three vehicles when I added the third vehicle. Very inefficient process for enrolling an auto pay. Poor customer service.

Todd is an amazing insurance agent. He truly cares about his clients. When I was in an accident he even took time to answer my questions on a Sunday when he wasn’t even supposed to be working. He is very prompt in his responses. Not to mention the coverage and pricing is great. I love Farm Bureau and will continue to have them as my insurance provider.

I would avoid this company if you're looking for home or auto insurance. They are dishonest and often do not communicate with clients in a timely manner. It can take several days or even a couple weeks for them to reply to a single message, and their receptionist likes to raise her voice and talk over you rather than actually listen when calling in with a question. I rate them more than one star only because they have one person in this office who is very professional, but he's not the typical one you will deal with. Displeased with the experience overall.