Surency

I had a call with Davion-Very positive experience. He addressed all my concerns and provided the reassurance. I needed appreciated his professionalism and clarity.

I would love to give a special thanks to Joy M!!! Words can't describe the level of customer service this lady provided me this past Friday on the 20th. My morning was already tough and stressful that day, but Joy truly helped change it around!!!

Customer Service staff members are very helpful and patient with my questions. I was able to figure out the HSA world with their guidance and not miss a medical bill payment.

The most frustrating company I have ever dealt with. They make up the rules as they go. I have been fighting them for a year over everything I have turned in receipts for everything many upto five times before they pay. Then they deny what other flex companies allow and tell you it is how Surency interpreta the law. This year I put not a penny into something my employer has given as a benefit we have had for over twenty years, because surency only wants to frusrate you to the point you forfeit your money.

I can totally agree with all that is being said. I will be requesting they look into another organization to handle our FSA funds/ our money. The nickel and diming. Verification on just about everything is ridiculous. Then to change the requirements for weight loss programs and medication is even crazier. Will never use this company again. Wish I didn’t preselect to receive funds this year.