Shantorra Owens - State Farm Insurance Agent

Willie H. was beyond professional! At the start of our call he caught me just after my having handled a very difficult situation at work that left me in no mood for small talk. He sensed it and let me breathe and just worked on the details of what I was looking for. He had some suggestions for coverage I was not currently paying for but was not pushy in any way. By the end of the call, I not only got a great deal on 2 separate policies, covering 3 vehicles, but he also shared how he had handled challenging calls with customers at prior jobs he'd had, providing me sound advice for how to handle the next difficult situation I face. I cannot say enough how my interaction with Willie not only improved my Auto Insurance coverage and cost but ALSO calmed my mood and armed me with a better way to

Truly Exceptional Service! Working with Agent Willie has been nothing short of amazing! From the very first conversation, he was professional, responsive, and genuinely invested in helping me find exactly what I needed. Willie has an incredible knowledge of the market and a talent for explaining everything clearly, making the entire process feel easy and stress-free. What really sets Willie apart is his dedication—he went above and beyond at every step, stayed in constant communication, and always made me feel like a priority. His honesty and integrity made me feel confident in every decision, and his negotiation skills were outstanding. If you’re looking for an agent who truly cares, works tirelessly, and delivers results, Willie is the one to call. I can’t recommend him highly enough!

Thank you so much Ms.Tissica Tyler for an outstanding service on yesterday. Helping me getting setup for car insurance. You were very helpful quoted me some good prices. Informing me on different options that my insurance covers for. You are very helpful, professional and very knowledgeable and very kind to me thank you for your service at Statefarm with Ms. Shantorra Owens. From Ms. Kenetria Williams

I appreciate my State Farm team as it relates to all my insurance needs. Tissica Tyler assisted me today with installing the Drive Safe & Save app on my phone. I have had so many problems doing this but in my opinion she went above the call of duty to fix this for me. Her expertise is bar none. She put my mind at ease and made sure my needs were well taken care of. Thank you, thank you, thank you Tissica...I really do appreciate you 😊.

Greater rates than I had at Progressive and than what was offered at Allstate. Willie is the man. I highly recommend this place and definitely recommend Willie as someone who has your best interest in mind as a customer. He did an outstanding job teaching me more about what my coverages were actually for, and what amounts were right for me. Never felt pressured, always felt cared for.