Quentin Franklin - State Farm Insurance Agent

I’ve been with this insurance agency for years, and their team has always been extremely helpful. Debbie and Matthew, in particular, are consistently kind, professional, and quick to assist. Communication is always prompt, and they never hesitate to clarify any questions or concerns I’ve had about my policy. I truly appreciate their reliability and excellent service.

The person who originally set me up was great. (Malcolm) Although, it slip my mind what was discussed. I called to get my own insurance, yk young lady tryna get her own shiii. I called in for changes, tryna get my original rep that set me up fired.- He did great, no concerns nor issues. The lady that did help me was great, the tone ehh, but don’t get my original help/agent fired, cause the customer( being me) mistakes or forgot!

Lauren from Quentin Franklin’s insurance agency was so sweet and incredibly helpful! She answered all my questions, came fully prepared, and ensured I understood all my options. The entire experience was smooth and stress-free. I truly appreciate her professionalism and kindness, and would definitely recommend working with her and the Quentin Franklin team.

Malcolm gave me one of the best customer services experiences ever and introduced me to ways to save. He went over my plan twice to make sure everything was nice. Highly recommend this agency if you’re looking for some good help.

Malcolm has been incredibly helpful and kind in setting up my renters and auto insurance. Even when I was overseas, he made sure I was getting all the possible help I needed. He walked me through the individual items on the plans so I could make well informed decisions. Super warm and responsive team!