PRL Associates

Customer service is nonexciting at PRL! My policy was cancelled instead of my mothers. I got a notice from the DMV notifying me of the cancellation. Two months I was driving without insurance. All I got out of Steve Carr, "it was an error" Never I'm sorry or I apologize. My mothers insurance is still NOT cancelled. Please go somewhere else, that's what I'm going to do. HORRIABLE!!

I had the pleasure of meeting Miss Courtney Harris. She was amazing to work with, I can’t thank her enough! I have already been spreading the word. Thank you again Courtney!!

No one in the office takes responsibility for anything. Courtney says Bryan responsibility, Bryan says Courtney responsibility and nothing gets done! I would not recommend prl associates to anyone unless you like making four or five phone calls to get one answer!

EXCELLENT Customer Service. I have dealt with 3 insurance agencies in Broome and by far the BEST in Service, Quality and they don't forget the HUMAN touch! Best quotes above at least 5 others that I've asked about over the last 7 years. They take the aggravation of dealing with insurance issues out! LOVE working with Courtney Harris. She has been my contact over the last 4 years and has saved me $$$100's. The folks at the office have also made issues, like switching cars and moving/selling houses, non-issues. HIGHLY RECOMMEND!

If I could I would do 0 stars. From the beginning Cormac McHogan had been taking advantage of me. When I went to cancel my insurance he said he would then 3 days later I call my insurance because I’m getting emails saying they are going to take out more money. Therefore I call my actual insurance and have to cancel it myself when he had told me 3 days prior that he would do that himself. Not to mention all the horrible quotes he had given me weeks prior. I am now saving over $500 with my new insurance. All in all, do not go through this company highly not recommend unless you want your money stolen from under your feet.