Penn National Insurance

I left Penn after 15 years. I never filed a claim or even had a ticket. Still my premium raised every year. "No reward for customer loyalty" That's what I was told when asked why rates going up instead of down. Plus clunky going through independent agent couldn't speak w Penn directly. I understand that there's more that factors in than just cost but for hard working family like ours, 3 cars, home, cost is crucial. I already made the change, but thank you for responding anyway. That was nice. I was a little upset.

Penn National Insurance handled my claim and I found them to be prompt, always returned calls and emails in a timely manner, what you expect, but rarely see from large company. Cassie- I tip my hat off to you in particular. While we still need to review numbers, I find Penn National open and fair to negotiate with.

I have been with Penn National since 2013 and never filed a claim. Despite staying loyal and accepting normal premium increases, my latest renewal jumped nearly $1,000 with no clear explanation or forewarning. Even my representative admitted there was “no good reason” for the drastic increase. This company shows no loyalty to long-term customers and only seems in taking more money from your pocket.

Be aware. Our local insurance provider selected Penn for our general liability insurance. They sold us a policy based on lower sales rates, then Penn did an unusual audit to charge 6x our normal rate years later. We will be switching policies once ours expires.

Don’t buy insurance from this company. They are horrible to work with when you have a totally legit claim and they couldn’t make it any harder to approve it and then you’ll wait weeks to get the payment. I’m dropping them as soon as I can get this issue resolved. They’re happy to take your money every month but don’t want to actually pay legit claims. They suck.