Pearland Brokerage

The actual agents if you are able to ever get a hold of them will help to their ability but that’s only in the 1% chance that they actually answer the phone. I don’t understand how an office phone can ring alllllllll day at various different times and not being able to get through to not one person throughout weeks on end… No answer on the phone, no response via email. Then you go to the office and it’s completely empty.

Customer Service needs room for improvement in this branch. The representatives fail to deliver in a timely fashion and fail to respect customers for their time. They will, and have dragged the hours of my day waiting for a response until closing time; 5PM, to then do it again the very next day. Very poor managed transactions as well as poor communication. Please consider and value a client’s time. November 1st, 2018 Update: Pedro is and always been a very hands on representative and practices great communication skills. Thank you for your service Pedro and Pearland with your support system.

They are service is good before COVID 19. Now they are very slow. Business hours only 10am to 2 pm. They didn’t receive any phone call.

They need more people there it looks like nobody is there to help you but the only one that is working there help you

They make sure you're well taken care off. Pedro gets things done the right way.