Molly Kissel - State Farm Insurance Agent

Do you like attentiveness? Do you like people who don’t leave you hanging? Do you want someone who makes you feel like they drop everything they’re doing just to get done what you need? If you do, ask for Tina!! Every email, every call and every question gets taken care of with a sense of urgency. It’s almost like the old days, where customer service matters and they actually want your business. With Tina, I never feel like I’m just a number, I feel like she cares about my business and wants it to succeed.

I called to change vehicles on my policy and spoke with Corinna Glassman. She was extremely helpful, courteous and professional. Corinna went out of her way to explain some changes I made at the dealership that I was unclear about(my mistake) but she made me feel better about my decision. I appreciated that very much! I highly recommend State Farm and Corrina Glassman! Thank you!

Amber helped me get set up today on all 4 vehicles and renters insurance! She was polite and worked quickly to get us all set up! I highly recommend state farm! Called back in today, spoke with Corinna to remove a car we recently sold and the call was very quick and easy!

I am writing to express my concern about a recent interaction with Molly Kissel. When I asked to be connected to a specific employee I prefer to work with at other State Farm agency, Molly responded by saying, “All my employees are experienced, and you don’t have to speak to a specific employee.” While I understand that your staff may be qualified, I believe customers should be allowed to work with the representative they are most comfortable with. The response felt dismissive and did not reflect the level of customer service I expect from State Farm. I value professionalism, respect, and customer choice, and I hope this feedback is taken seriously to improve future interactions.

This office is great at keeping me informed of changes and recommendations to get the most value for my policies. They always respond to my questions in a very timely manner. I have been a State Farm customer for 52 years and this agency is the best I’ve ever worked with.