Mike Foley - State Farm Insurance Agent

This review is intended for State Farm corporate, not sales. State Farm’s contracted towing company, Agero, damaged my vehicle. For over 5 months, I have been passed between State Farm and Agero with no resolution, no accountability, and no rental car provided while my vehicle awaits repairs for damage their vendor caused. Repeated calls and messages go unanswered. No claim owner takes responsibility. This is not a customer service failure—it is a breakdown of oversight and claims handling. I have paid premiums in good faith and received delay and deflection in return. I am documenting this experience. State Farm’s response (or lack of one) will speak for itself.

Here’s the breakdown: - They raise your insurance without telling you. - They DONT respond to emails. Emailing them is a dead end. - Calling them is a waste of time since they can’t ever answer your questions on the spot, and agents are always “Busy”. - Mike Foley himself told me that insurance rates were raised because rates have gone up in Florida, blaming the state. Great, why don’t you make sure I know next time Mike, that way I decide if it makes sense to work with you prior to paying. - They are quick to cancel your account for not paying, but don’t respond to emails with questions about the bill. - They set up my app access under my wife’s name, when my wife doesn’t even own the cars and has never talked to them, therefore I can never see what I owe or when. Overall, they’re servi

State farm insurance with Mike Foley and his staff have been one of the best insurance companies I have dealt with. I have been with Mike Foley for many years now and anytime I have questions or concerns I call the office I speak to the same one of two people every time. I am not getting passed around to eight different people or on hold for 45 minutes to speak to somebody. However I remember when I first joined and I was getting out from under my parents insurance and I had a lot of questions and it is very comforting now looking back knowing that the person that Helped me then is the same person that I talk to today. And now moving on with life anytime I make changes I still call and speak to the same person they strive to get me the best coverage possible.I even had my partner switch

I tried canceling my Life insurance for well over a month with Mike Foley’s office. I completed the form. Sent it to his office and asked themto let me know if there are any issues. A month later, I get an invoice for my the insurance I had requested be cancelled. I email his office again, where the same person tells me I have to complete the form!!!! I sent her back a copy of the original form I had complete the month prior. She responds that there are fields that need to be completed. I complete the missing fields and resend with a question on reimbursement for the cancelled policy. I received confirmation the form was completed, but no answer to my question. I wait a week and follow up with my question…I am then told to contact the “Life Department”. Root canals are easierthan d

I have been with State Farm Mike Foleys office for 25 years . I’ve been through many changes with this office. From coverage changes, name changes ,insuring my children as beginning drivers, now they’ve transitioned to insuring their families. One thing remains the same. The level of customer service, The ladies in the office Jacqui and Christina are awesome!! They help you have a clear understanding of your coverage , if you have a claim they don’t cut corners they respond promptly. I would recommend this office to my friends and family.