Memorial Hermann Health Plan

I own a midsize company. I have a MH PPO plan. My doctor order an MRI a week and half ago and the MRI still hasn't been approved. I was informed today that they still have a week left to approve or disaprove the MRI. In the meantime I have to suffer because a plan of treatmeant for my low back pain and sciatica can't start due to the delay in MRI approval. I have MH insurance, MRI was ordered by a MH physician, procedure was scheduled at a MH facility. Why in earth should it take 15 days to approve the MRI? I regret signing my company and my employees up to such a poorly run insurance plan. Looking back through MH reviews, their poor insurance plan practices have been going on for years and years. Apparently, they don't care about a poor reputation. I will contact my insurance rep and le

I absolutely love Memorial Hermann Advantage. My doctors are top rated physicians. I have NEVER paid a penny to see my PCP., which I might add is the best I've EVER had!!The customer service reps are professional and always helpful, in fact they are delightful. I am a former Medical Sales Rep, so my review is not from someone who knows nothing about healthcare. I honestly think Memorial Hermann Advantage is the best health plan out there! Reading some of these bad reviews makes me wonder where they are actually coming from...sometimes reviews are meant to drive business in other directions....just a thought??

My employer just switched over to this plan and I already hate it. Their customer service agents are not helpful & are very rude. Even when you ask to speak with a manger, supervisor, or team lead there is never one available. We all are pushing to go back to BCBS next enrollment.

If I could give negative stars, I would. Hold times are astronomical and the customer service reps are unhelpful and incompetent. There's a call back option but of course they do not call back. I've been back and forth with them for 2 years now to resolve 2023 claims that they refuse to pay on despite having active coverage. Every time I call in they've denied the claims for a new reason. I've also asked several times to speak to a supervisor. Somehow they're never available and I have to wait 3 business days for a call back. But surprise!!! I have yet to receive a call. I'm assuming the only reason they are still in business is because they take people's premiums and don't pay out legitimate claims. Absolutely horrible.

Memorial Hermann Medicare advantage customer support is mediocre to low at its best. They advertise free PCP visits but there is a hidden $50 facility fee that the plan will not cover for an in network doctor. Just imagine $50 per visit cost to a fixed income senior. Talked to multiple reps but all you get is sweet talk. No way to communicate online and your stuck calling the same customer support line and the people that don’t help and in a viscous circle of red tape. Don’t recommend.