Matthew Devine: Allstate Insurance

Called a month and a half prior to our policy ending, and they never answered the phones. They greedily assumed we wanted to continue coverage. Why assume when we never paid you? Coverage I thought ended on the date it was covered through. They charged an entire month and one week worth- without sending an invoice, email, or text, and we’re now in collections for services we don’t want. The only reason it was ever ended is because someone from outside of the office itself called asking for declaration docs from the new insurance company. This is wrong to never answer your phone, and charge people for services not wanted and not send any kind of notice that you’re charging us and go straight to collections.

Terrible service. Agent Joshua Davis never responds to calls after you sign up for the policy. I tried calling the main office and the “verification” process is supposed to send a text but it never came through so I couldn’t speak to someone. I was calling to cancel my policies so it’s fitting that this is the experience during the last interaction.

They never answer their phone and don’t respond to emails or voice mails. Randomly increased my premiums mid policy and can’t get a live person. Worst customer service.

Agency was key in turning this around took 8 months to resolve. The following is the original review: "We'll take care of everything Mrs. Hamby" After several decades with an Allstate policy and a good relationship with Colleen, our previous agent who retired: I am sad to see Allstate in a state of decline. You all took care of removing the tree and have failed to provide information to us about replacing our personal effects, REFUSED to send a physical adjuster to the home for a proper inspection. Grossly underestimated the cost of repairs while OMITTING homeowner concerns about other damages/failing to document them. There's a 40+ year customer who has no claim history going through heaps of trouble to get you all to do what you should. Take care of the customer, it shouldn't be a battle

Stay away from using this agency. Their employee Isiah made a billing coding error after I signed up for the easy pay discount by entering my bank account & routing #. I was charged the full (credit card rate) that screwed me out of over $400 discount that I was entitled to! Him and his manager John both admitted to their error but said, believe it or not, nothing they and Allstate could do about it! Needless to say I will not be renewing my policy either them and have turned them over to Better Business Bureau.