Mass Mutual

My husband and I held our life insurance policies with Vision Financial Group for many years when our Vision rep recommended to us that we REPLACE our Mass Mutual policies with Principal policies instead. We took his advice, completed all the paperwork, and had the monthly premium automatically deducted from our bank account. Unbeknownst to us, we continued to be charged for the old Mass Mutual policies after the Principal policy charges were instituted by Vision. Then our Vision rep passed away. We contacted Vision management to request that our duplicate-policy charges be refunded, as we had canceled the Mass Mutual accounts and should not have been charged. Sam Terrazzino at Vision explained to me that this is not an unusual error, and our rep would have needed to take a second step of