Mary Trondson - State Farm Insurance Agent

I reached out to Mary with a simple question about why my premium was so high and what I could do to reduce it. Instead of offering any helpful explanation or guidance, she responded by telling me to "just check your bill" — completely ignoring my actual concerns. I found this response dismissive and unprofessional. As a State Farm agent, her job is to support and inform clients, not brush them off. Very disappointed with the lack of customer service and attention. I do not recommend working with her at all. I have been with this agency for quite some time and every time I have to rely on her it always turns out to be a failure. STAY AWAY!! Updated Reply: Mary, Your response to my public review is not only riddled with blatant inaccuracies, but it is also astonishingly unprofessional for

I normally do not write reviews of someone, but I needed to let others know of my experience with Mary, and after reading her reviews, I see a consistent pattern of unprofessional and potentially unethical behavior. Mary has been my agent for about two years now. The first year of being with her I had little to no issue, likely due to the infrequency of our communications. This all changed when I had a large rate increase to my car insurance premium. I questioned her on my rate increase and the high expense of my premium, and she had listed economic factors (makes sense) and “two” car accidents that I had been in that occurred in 2022. I had not been in two accidents in 2022. When questioned on this, she had stated she was mistaken, and that the other accident had dropped off my premium. A

I have been with State Farm for nearly 15 years now. Mary has serviced our account all this time and has provided excellent service. I highly recommend Mary Trondson and State Farm.

Jen is amazing! She made switching over my renter's insurance a breeze and has always been extremely helpful any time I need something. She also goes above and beyond by making sure to send me direct text reminders when I need to update my info in the Drive Safe & Save app. I can't recommend her enough!!

Mary Trondson's State Farm location is fantastic! Audrey was very patient with getting our polices transferred to this office and adjusted. Super great service!