Marty Lindsey - State Farm Insurance Agent

Been with State Farm for sometime now. For months I have been overcharged. They chose to put an inexperienced driver on a car that he doesn’t drive to receive more money. Then changed him to the correct vehicle and charged me extra fees for when he was added to the policy. My policy has been increasing over the past four months and their excuse doesn’t make sense and think people are just supposed to pay the amount with no heads up or notice of increase. Marty Lindsay is ripping off people!!!!!!

I have enjoyed all my interactions with Marty Lindsey and his staff. Over the past couple years we have a have added and remove vehicles, added our 16 year old to our policy and filed a windshield claim ( thanks to a huge walnut falling on my windshield). State Farm was easy to contact, helpful and quick to act on what ever we needed. And SF had better prices than our last insurance company that we had been with for 30+ yrs.

Today, I called Marty Lindsey's office to renew my policy and provide an update. This should have taken less than 5 minutes. Unfortunately, someone named Aralou answered the phone and demonstrated she was clearly more interested in getting my card number over the phone than answering my questions. Her tone was so RUDE. I am amazed that people without customer service skills are expected to answer the phone and provide good customer service. I clearly had to renew my policy. Why not be pleasant, answer my questions and then allow me to glady provide my payment? Why not be so kind that I recommend your organization to other people? I have been with them for 3 years and never had a problem until today. But this will be the last year. I also initially did not know this, but I think she may be

Marty and his crew are always there to answer my questions and concerns. They even took the time to make sure I understood what to expect with car and home price changes during these covid times. I always enjoy saving money while having people that are efficient and easy to work with.

I know some people have had different experiences, but my interactions with the staff at Marty Lindsey's office have been very professional and helpful. I just spoke to Kim and she was a great help.