Lisa Schmitz Agency, LLC American Family Insurance

Lisa and Olivia are AMAZING! I've been with Am Fam for over 20 years and with this office for over 10 years. Their ability to make me feel like I'm their only customer is unmatched. Whether a phone call or an email, communication is almost instantaneous and their detail to my services has always been outstanding. I've had to call for last minute services too many times to count, and each time was treated like the first and always with equal attention. I will never leave. I highly recommend this office to EVERYONE!

Olivia and Lisa are the best! They are professional, responsive and helpful. We have been with American family for 8 years now, and those ladies are a crucial part of that decision.

Quick, easy, and friendly to work with. No pressure quotes and always happy to assist me when I have questions.

Will bleed you for every penny they think they're owed. Had multiple policies with Lisa and her team for 10+ years without a single claim. Stuck around during this time because changes in my policy were pain free and met my needs. Ended up canceling my policies due to my bill getting reduced by 30% with another company. At that time I was told over the phone that I would be credited since my policy would be inactive at midnight the same night, instead of staying active for the whole month. I was later billed in the mail and promptly sent to collections instead. Glad I didn't have to experience the nightmare I feel would have happened with a claim.

Lisa S. manages our home and auto policies and provides true customer service to me as she did for my parents before me. It's reassuring to know that she looks out for me and is always ready to prompty answer any questions I pose. it is my pleasure to recommend Lisa & her staff for your insurance needs.