Kitsia Gaines - State Farm Insurance Agent

I had an excellent experience getting my car insurance set up with JP. From start to finish, the process was smooth, clear, and stress-free. They took the time to explain all my coverage options, answered every question patiently, and made sure I understood exactly what I was paying for. What really stood out was how professional and responsive they were no pressure, just honest advice and great customer service. They helped me find a policy that fit both my needs and my budget, and I truly felt like they had my best interest in mind. If you’re looking for someone knowledgeable, efficient, and genuinely helpful for car insurance, I highly recommend them!😊

I am posting this review because I typically do not leave negative reviews unless an experience impacts me in more than one way. Unfortunately, this situation has cost me significant time, additional financial resources, and unnecessary stress, and I feel it’s important to share so others are not put in a similar position. At the beginning, the service was responsive, informative, and attentive while securing my business. Once my policy was in place and payment was taken, communication completely stopped. My assigned agent, Alexis Caicedo, has been unresponsive for over two months despite multiple emails and phone calls and text messages. I was originally quoted $319/month for our car insurance (2 vehicles), but shortly after signing up my premiums increased significantly with little exp

The service at this insurance agency is poor. I had an umbrella policy which paid $786 annually and for the renewal the price increased 112% to $1,680 without providing any explanation. When I inquired about the increase, I was told that they would get the details and get back to me. Two weeks passed and when I gave a follow-up junior personnel who clearly had no idea and had not done his duty told me that he needed to send a note to some other person for the detail's explanation. Obviously, no one had done his job and I decided not to renew this policy with an email to the junior person. Immediately I got a telephone call, but it was too late. In the insurance business, customer service is everything and it is the difference of keeping an account or losing it.

I have been with Kitsia Gaines - State Farm Insurance for over 20 years and I have only great things to say about her agency. The staff is very professional, courteous and whenever I have any issues or concerns they are there to help me and to answer my questions. I highly recommend them.

Saribel is very consistent with calling to follow up regarding payments. She communicates clearly and ensures nothing falls through the cracks.