Kevin Ierlan: Allstate Insurance

Kevin and his team have always been great. They always have their customer's best interest and are easily reachable whenever there might be an issue. Appreciate all Kevin and his team do.

Jessica was so helpful and polite, she made updating my auto insurance policy so easy. Make sure to ask for her when you call!

Horribly rude man at the main desk. My job is serving people with developmental disabilities, guiding them to become more independent. My client went in to pay their bill with cash, which he turned down, but when we asked other questions to see how we could get this bill paid he rolled his eyes and made it clear he would not be helpful to us and was certainly not willing to answer any questions. My client was switched to this agency automatically after the her previous one closed down. Payment in cash was never an issue before. There was absolutely no level of satisfactory customer service.

I rarely write bad reviews. I spoke with Kevin Ierlan, the agent from this location, regarding a policy for a recently deceased person. He was incredibly rude and hung up on me. I would never recommend this agent. He does not even deserve one star.

If I could choose 0 stars I would but that is not an option. I work for an automotive dealership and was trying to make a correction on some insurance ID cards for a customer that WE realized was a mistake on our end and Kevin (the owner) was extremely nasty and couldn't just assist me, he had to go out of his way to be rude for no reason at all. I am not sure where he thinks he can speak to customers or others like that but it was extremely disgusting and unprofessional. Would highly recommend doing business elsewhere.