Ken Westphal - State Farm Insurance Agent

I purchased insurance from this company, and there were problems from the very first day. The wrong date was entered for the beginning of coverage and the money was taken out my bank account and not returned to my account. I was told it would be credited later and that it would be reflected in the next bill. It was not, and the next bill was for the full amount. It eventually balanced out, but not without creating a significant hassle for me. Nobody seemed willing to take the initiative to help me and to correct the problem. They seemed content to make mistakes at my expense and then let the faceless, inefficient, system work it out at their leisure. The final problem I had with this company is that I canceled my insurance and they proceeded to charge an additional month's premium a

It’s great having a neighborhood agent. It’s awesome that he is familiar with your situations as you discuss insurance needs. Gives you a lot of confidence that he has your best interest in mind. You do, after all, know where he lives! ;)

Staff should be trained not to make promises that cannot deliver. I was charge several overdraft fees. Due to an emergency I requested to have my monthly payment stopped within the time frame they told me. I was told it was and they kept trying to get the money.

My wife and I found out he had basically just transferred our account to himself from our agent in Montana. He was also trying to switch my parents company account. He was told by our agent not to do anything until he talked to us, but he did anyways. It's coming off as very shady like he was just eyeballing the company account for a bigger commission. We will be dropping him as soon as possible and finding a different agent. As well as complaining to State Farm.

Ken and his entire team are great. They are always kind, eager to help, and have my best interest in mind. Thank you for your excellent service.