Jordan Mertens Agency LLC American Family Insurance

Jordan was extremely helpful & patient as we sorted thru setting up my policies. He was able to help me decode all the " insurance company fine print" and really customize what my family needs. My previous insurance company never did this. I'd highly recommend.

Nina Phelps was so kind and helpful. She gave me great quotes and took the time to explain things to me and give me tips on navigating insurance. I asked for a quote from Nina because my parents have been with her for a long time and they raved about how kind and competent she is. Would highly recommend!

I was in the market for new home/auto insurance and when I reached out to the Jordan Mertens agency I found Nina extremely helpful in giving me quotes. I have since switched to American Family and Nina has been incredible to work with getting everything setup with my 3 new policies. I would highly recommend this group for your home/auto insurance needs!

I would like to commend Nina F. on her superior customer service. She pays attention to detail, makes sure you understand and follows through with what she says she will do. I have been with the same agency for at least 18 years. There have been many employees over those years, Nina treats my family as her own and is extremely professional. With Nina I never feel the need to follow up because I know she will get back to me timely. Just cannot say enough to thank Nina for her hard work and dedication!

If I could give 6 stars, I would! Nina P. was a pleasure to work with and provided exceptionally detailed information about the different coverage options available. Thanks to her expert guidance, I felt confident in making an informed decision about my insurance needs. I highly recommend reaching out to Nina for anyone seeking top-notch insurance advice!