Jim Diaz - State Farm Insurance Agent

I had an exceptional experience working with Alex Rauda and felt it was important to take a moment to recognize the level of service he provided. From the very beginning, Alex went above and beyond to make sure I fully understood what was and was not covered under my insurance options. I am someone who needs detailed information before making any decisions, and he patiently answered every single question I had. He went over pricing with me multiple times to ensure I was completely comfortable and confident with my choices. Because I work remotely, I often had to stop and restart our conversations. Each time I asked him to call me back, he did so exactly within the timeframe he promised. He was consistent, reliable, and respectful of my schedule — something that truly stood out to me. As

I’ve been working with the Jim Diaz agency of State Farm for many years and been very happy with the coverage and service. Daphne Urbina has gone above and beyond in helping with some of my recent requests. She’s super responsive and follows up promptly, something we don’t see often enough these days. Brandon is an additional key member of the team for me there. When it comes to customer service items, he’s been super helpful.

I called to ask questions about my Toyota Corolla cross that I just sold and how it would work when I replace that car with the car I am buying next week. Daphne answered my questions and those she needed any further clarification for, she did not hesitate to ask someone. Daphne helped with her usual great attitude. She listens to the clients. I love that. It’s always easy with her.

I called the office with a billing question and issue. I had the pleasure of speaking with Daphne Urbina. She not only provided exceptional customer service but she followed through on everything she said she was going to do. She worked with the billing department to resolve my issue and called me back several times to follow up and advise on the status of the resolution. I would recommend her for any and all insurance services.

Today we visited a State Farm agency in Kendall and we met Alex, super cool guy and very professional, he guided us through all the possible options available and helped us big time make the right decision. We highly recommend Alex and this agency. God Bless Them All.