ISU Insurance Services- Atwood Agency

This company has been complete garbage and I put up with it for over 10 years. My Bill's would randomly change amount, always going up In price. Every time I called to look into my bill or ask if there were any discounts for good driver etc i got horrible customer service and they never wanted to help me. It took me over 2 months to finally get an answer about being able to lower my bill, which turned out they "couldn't do anything to lower it". I finally call to cancel and they have me electronically sign the form for cancellation with the date that day which was my choice and then I get a bill straight form mercury and mercury stated that Atwood sent the documents in late and showed cancellation was NOT on the day I requested. I would not recommend to anyone because these people are noth

This place is absolutely outstanding! They're always so extremely helpful and will work with you through any situation or circumstance. I highly recommend them to anyone who's looking for great prices, along with some of the best customer service I've ever had. I've been with them for years and don't ever plan on changing.

Would give no stars if possible. Spoke with Scott from the Georgetown office who said he would come to my house on Monday to see the property I wanted to insure. He never showed up, never called. Then on Wednesday he shows up out of the blue and his excuse was that he was busy with paying customers and it was only "a couple extra days, why are you bustin my balls". Really, you think it's appropriate to speak to potential customers this way? He also informed me that unless I switched my vehicle coverage too it wasn't worth it to him to insure my home. I had asked for quotes on both the house alone and with the vehicles included to see if he could save me money. He couldnt be bothered to give any quote unless I was insuring everything. He was rude, arrogant, and made it quite clear that he

We have been using Ken W. At ISU years. He has AWAYS given us the BEST insurance information.

They got us homeowners insurance when no one else could and since we have a reverse mortgage it was SUPER IMPORTANT 2 GET IT PUT BACK ON OUR HOUSE- THOSE THAT GOT A NASTY LETTER FROM THE INSURANCE COMPANY YOU HAVE HAD 4 YEARS GIVE THEM A CALL ,YOU WILL BE HAPPY YOU DID