HUB International

Samantha Long with Hub Eugene provides excellent customer service.

i work for a company insured by Ward. One of our drivers hit my parked car. We submitted photos and 2 estimates on May 28th. The quotes were in the 4-5k range. It's June 18th and I STILL haven't gotten approval to have the repair done. That's confusing because a year a go, I was rear ended. My claim was approved quickly. In less than 48 hours the parts were ordered. I was in the shop once they arrived. This time it's moving at a glacial pace even though I have been in frequent contact. When I asked why it took so long I was told that "it's our process.." If it takes nearly a month to figure things out in a clear cut, uncontested incident then I believe they should reconsider their process.

Don't count on this company to be accountable or do their job right. That failed to notify us of a cancellation so our car payment went up $100 due to the lapse. The manager and Sarah are rude and will not return phone calls.

Terrific company and people to work with. In-house claims dept is wonderful and a life saver. One stop shop. Couldn't be happier.

Great service got back with quote fast