Highmark Blue Cross Blue Shield of Western New York

I would give a zero if possible. ON THEIR OWN BILL They have a phone number to call- each month to pay your premium, I promise you need to set aside 1 hour as no one knows what they are doing. They will not give you the correct number even after verifying your account with 9 other representatives (literally this is every month)they pass you to person to person all incorrect places, they will refuse to give you the phone number and say its breaks hippa, they clearly do not even know what hippa is. My child is 10, yes mom has to pay his premium plan. I will be switching back to MVP the second I can! Try calling corporate- you cannot do that either! I recorded the hour and 9 min this past time. Still cant pay my premium as no one would take my payment, but you bet your life on it tomorrow I

Based on everyone else's experience, it doesn't seem like BCBS actually gives a shit about their paying customers, which honestly, I could've guessed. I need to update my coordination of benefits for my insurance so my claims from my provider will be approved. I've tried for a week to get an email or email address from the benefits department, because I work the exact hours the benefits department is open. I've stated several times to email only, I am unavailable for phone calls, and without fail, everyday, I get a phone call that I CANNOT answer while at work. I was told they don't have emails. An insurance company this big, and not one person has an email address I can use?? Give me a break. They don't care about their customers, they just want your money.

Im a senior on Medicare who had Highmark as my blue cross provider. Last year I got a letter stating that my insurance would be dropped come Jan 2026. I called the number given on the letter for inquiries into this matter when I called I was told by them to ignore the letter that Highmark had experienced a computer problem and that I did indeed have insurance come January. Today 1/5/26 i went to see my Dr for an appointment to only be told that my insurance was no longer in effect. 😲 I had to cancel the appointment. I called Highmark and was told that it was indeed canceled. When I told them that I was reassured that it was going to still be in effect come January because of a computer error she told me that they did indeed have a computer error but that my insurance was canceled. I had

HIGHMARK is very irresponsible company toward their clients. For the last 2 months I am calling them regarding a $3,165.00 bills that I got for my breast MRI due to my strong family history ( my sister died of breast cancer, my niece got is and went under double mastectomy at age 40, my second cousin at age 35 died of breast cancer as well as my mom’s aunt( all from my mom’s side). First call in October HIGHMARK customer service representative told me that “we made a mistake and we will adjust it, but takes 6-8 weeks) next call they told me is still pending, and next call it denied because this considers preventive and we don’t cover it. Today after I contacted my OBGYN and ask for code review for resubmitting the claim the office directed me to call my insurance again ( HIGHMARK) but afte

My customer service call with Landona was exceptional. She was polite , courteous, and knew the products well. She even gave me information on my insurance I did not know. For instance, I did not know I had OTC coverage and will be able to use it by the end of the year. Thank you, Landona!!!