Hicks Pension Services

Jesse is never in the office and her assistant doesn’t know what she’s doing. Her assistant(I think her name is Donna) told me Jesse is taking as little phone calls as possible… Who actually does that when they are the point of contact? They are incredibly rude and she actually hung up on me when I tried to explain to her how frustrating it is when nobody tells me how to withdraw money out of my account. Very unprofessional. It makes me wonder how companies and organizations trust them with their retirement accounts? Terrible

Kelly was so kind as to not read her emails and not respond to when emailed about important matters concerning our 401k plan. Every time I did not hear back I had to call her to see what was going on and 100% of the time she did not read my email or even get working on what she needed to do. I do not think this company puts its clients first and it seemed that because our company was closing that they no longer needed to help us and we were no longer a priority. I would not recommend this service.

Avoid their services if you can. They serve as a TPA through my employer and I've been in a back and forth with them about a disbursement rule in our plan, which they did not know about...I had to tell them. And when we finally got squared away (after three weeks), they made a grave error on the form that stalled my disbursement and forced me to miss the deadline to close on a house. There was no apology for this error either.

I have tried reaching out to this company several times in regards to a previous account that I had set up through a previous employer and have gotten no call back or response from them hopefully with the email I sent out today I have better luck. I try to be understanding as I've dealt with bad/rude customers in my past as well and I hate to complain however I don't see another option since I've called, left numerous vcm's and have gotten no response.

Pretty good place