Hagan Hamilton Insurance Solutions

I called Hagan Hamilton McMinnville office 2 weeks ago for information on my account and I have not received any information, email or phone call. Now when I call I get...'All agents are busy. You will be directed to an operator for an alternative location.' 'I have no way to connect you. I can have them call you.' That is not customer service

They simply did not listen to what we needed and asked for. I moved all of our insurance needs to a different insurance broker. The new broker brings creative solutions to cover the business and reduce risks. I wish HH would have stepped out of their box.

You can brag about being in business for the last 124 years and have 5 star reviews, but two of your agents have failed to provide me with health insurance quotes as well as other insurance quotes. If I had Esmeralda and Dawn working for me, they'd be fired for not getting a new customer the information that was requested.

Just got off the phone with them. I had a work liability policy for almost 3 years through them and liberty mutual. No issues. However when I called to cancel, both women on the phone were rude. The girl that answered the phone to direct my call was dumb, and the lady who took my call for the cancellation (I won’t share her name) had me on speaker phone so I could barely hear her, then when I said “I’m sorry I’m having a bad time hearing you” she coped an attitude and was rude for the rest of the phone call. Just gross customer service demeanor.

When they say they will call the next day that means call them back in a week. Thats what I did. Then they say once again they will call the next day. Not, that means 2 days. Then they say they can't provide different things on a policy that are clearly posted on the insurance companies website. I ended up calling the insurance company directly and had what I needed added to my policy within minutes. Don't waste your time. Call the insurance companies directly.