Guided Insurance: Allstate Insurance

Getting new home insurance was stressing me out until I contacted Guided Insurance. They were knowledgeable, thorough, and incredibly responsive. The rates they provided were fantastic, and I will gladly refer them to family and friends. Thank you so much, Shay and Tonya!

I’m very disappointed with my experience. I initially signed up for a homeowners-only policy. About a month into the policy, I received an email stating that I had actually been enrolled in a multiple-policy discount, which requires an active auto policy on file. So basically, in order to keep my discounted rate, I would now need to insure my auto with them as well. I replied to the email asking for clarification on how this happened and received no response. This is completely unacceptable considering the amount of time it takes to shop for insurance, compare coverage, and make a decision. To change the terms after the fact—and then ignore the customer—is completely unacceptable. Customer service was responsive and helpful during the sales process, but once the policy was active, commun

By far the absolute BEST service hands down!! I purchased a new car and was seriously considering not getting the car because the insurance quotes were outrageously expensive. I was referred to Tonya Anderson who in turn recommended I work with Shantai. Before I could even contact the office, I received a link to begin processing my quote! I received efficient service and the BEST premium of all the quotes I got!!! Their customer service is TOP TIER!!!

Shantai was patient and assisted with all my needs. She provided excellent service from start to finish! Top Tier 5⭐️

I highly recommend this company Shantai was absolutely amazing with customer service, very detailed and patient making sure I had the best information possible to the best decision for my insurance needs. I received great rates for home and auto insurance.. thank you all so much