Florida Blue Center - Miami

I am so thankful for Richard, who was prompt to resolve an issue I had been having with Florida Blue. The customer service with corporate was disorganized and I was worried about the situation. When I came to this location, Richard listened to the issue I was having and had a solution right away. Him and his colleague Dolly promptly helped me resolve this matter and I am truly grateful for their assistance in a stressful time.

****PLEASE BE ADVISED**** During times of need you are avoided at every avenue, everyone has a different answer but no solution. Just wanted to put it our there that this location, like I am sure many FL Blue locations, are refusing service to customers. I went to the location (as I was told a day prior to visit the location in person by someone at the location) and it was deemed closed to service customers upon my arrival on the basis of the virus. Even though the building was chock full of employees at the time (.....so much for social distancing). When you call the number posted on the door it takes you to an 800 number. I have tried to reach named individuals at this specific location as I have been a customer for three years and it is impossible to reach anyone (Also, no one at t

First, Jorge is great. Secondly, the service center really has their act together. My issue is that their insurance is way more money than everybody else. But I don't want to switch doctors, so I am sort of stuck. all that being said, that would have given them a much better review. But their pharmacy provider on a scale of 1 to 10 is about a negative 500. ever since they switched, their pharmacy Services have been horrific.

I love the staff Richard - sales representative and Sasha - front desk/customer service. Sasha is professional, efficient and helpful. I go into the office to pay my premiums. Sasha seems to be the only person in the front (3 employees in total) who knows how to take payments. Richard is knowledgeable and answers all of my questions. I like the scale on site which takes height, weight and fat percentage. It's quick and easy to use. Although I haven't had a chance to attend, I like the fact there are classes that are offered on site - Zumba, nutrition, stress management, etc. If you need health insurance during the open season I highly suggest making an appointment as early as you can. Richard is fabulous!

The sales staff is without compare. HOWEVER the support staff is not comparable. I have been working since November (it is now March) to get a minor matter resolved - calls have not been returned, promised e-mails never sent, and wait times have been abysmal - either to this office or Jacksonville. If the coverage weren't great I would be gone (BUT I suspect that customer service with other carriers is no better).