Farmers Insurance - Melissa Nava

I called Melissa up because progressive was really high for my vehicles with basic coverage. Within the hour Melissa had a quote that was 30% less money and a lot more coverage with less for deductibles. I have no idea how she did it but she has my service and recommendations for life. Several months into having my insurance with farmers someone hit my truck while it was parked. I called Melissa and she helped me file a claim. It’s not her job to help me file a claim but she still took the time to explain the process the best she could. I literally sent pictures to the adjuster he had the estimate done within a few hours and direct deposited the money within 48 hours of filing the claim. I picked the shop I wanted to use and they had my rental paid for. Easiest claim I have ever done.

Lilia's diligence and guidance throughout the insurance process have been truly game-changing.