Excellus BlueCross BlueShield

I had the most pleasant conversation with a Melissa Likens . Rarely can one say that about a customer service agent. She tolerated cats racing through the home, children with orange potato crisps running underfoot, and searching for an ink pen in an in progress renovated house. Extremely kind, funny, knowledgable, and clear spoken. I have always had quite an acceptable relationship with excellus as an insurance company to be fair the company is in Pennsylvania and she was in Colorado, but that made her no less aware of hospitals and beneficial information in my area .💛

My wife and I have been happy Excellus customers for many years, but this year their coverage and customer service have taken a real down turn. My current plan is similar to last year, except I now have to pay $43/month for restorative dental service that was included at no extra cost last year. Also, they've removed the otc quarterly purchases that were also included last year. And the customer service this year is horrendous. If you call 5 times you MIGHT get a representative who knows what they're talking about. Otherwise you get representatives reading from a script, who can't answer anything but the most basic questions, have to put you on hold for 15-20 minutes to "research ", only to come back with either incomplete or incorrect information. Truly frustrating. I'll be looking a

I can't get in contact with anyone to replace my lost card! I have diabetes so my wound care appointments are important to me. Can't set up my vascular appointments because they won't see me without a card. OMG this is so stressful

One of the worst insurance companies I have ever dealt with. Absolutely horrendous monthly fees, even with an employer. Was not able to cover much needed prescriptions for our family. But we’re pouring hundreds and hundreds and hundreds of dollars a month, to have nothing covered or maybe a $20 credit given by them. And don’t ever have any type of emergency where you have to stay in a hospital or lose a child while giving birth because they won’t cover it sadly. Even with this insurance and having an employer help cover, we are getting drained by monthly fees, every month by this company. It saddens me that they’re taking advantage of the public this way. They should not be allowed to deny a patient full coverage of medications and appointments when the doctor deemed it something that is

I spoke with Anna in the commercial insurance part of Excellus regarding pre-certifocation for a C-PAP machine and supplies. I hate calling customer service for anything in general but she made the experience very pleasant. She was knowledgeable, thorough, friendly personable and explained the process in a way that was easy to understand.