Equitable Liability Insurance Co

I am having a very difficult time getting any type of answer from this company. I've been calling for several weeks and keep getting told someone is working my claim and they will call me back. Emily Lin is the only one who I've ever spoken with and she can only take in messages. I submitted my claim paperwork in November 2017. It is January 2018 and there has been no decision yet and I have still not received a call from anyone despite my weekly calls asking for an update/decision/help. I am driving a damaged car that was rear ended by a DC taxi that was insured by them.

Even after five years, the other reviews are still corrected. The customer service is lacking effective and friendly communication skills.

Took Geico over 1.5 years to collect. Good luck with these folks.

Very friendly staff

Never answer