Ella Latreille: Allstate Insurance

The absolute WORST Insurance Agency that I have ever dealt with! I have had a commercial liability insurance policy with Ella Latreille's Agency for several years now, and have had nothing but Migraine Headaches from the entire experience. Every year it's the same thing... I will have to call them because I have not received my policy renewal. Then Allstate cancels my policy, then I get letters from NCDMV, and my Bank... and then magically, after weeks of unanswered emails and phone calls, I finally get a renewal. I would think that most Insurance Agents would treasure the type of customer such as me! I always make my premium payments directly through my bank account, I never have accidents or traffic citations.. you never hear from me (until you fail to do your job !!!!)

I recently changed to Allstate with Ella's agency. I am very pleased with the customer service. Everyone is friendly and Ella was very professional and went above and beyond to answer all of my questions. I was also happy to know she can do all kinds of insurance as I was looking for auto, renters, and life. I would highly recommend the Ella Latreille Allstate agency to anyone looking for any kind of insurance.

Let me preface by noting that leaving negative reviews isn't something I'm fond of. I feel businesses are often unfairly judged for one bad experience, usually taken out of context. This review, however, is important to me because auto insurance isn't a luxury, a fancy restaurant, or a nail salon; Auto insurance is required by law. Last month, I was forced to leave the auto insurance company (Erie) that I've been with for 16 years because my temporary work contract took me out to the Bay Area in California and Erie is regional, not national. I could have taken the risk and dealt with filing a claim with a company across the country, but it seemed better to deal with a national company given my circumstances. I did my online homework, got quotes, and was happy to see Allstate offered the b

We have had our commercial policy with Ella for a few years now, after switching from nationwide and saving us about 450 dollars a year for the exact same coverage. we get our monthly statements every month like clock work. and what are auto pay schedule is for the remaining time of the policy. great to work with

Unfortunate customer service... if you could call it that. I was a returning customer to Allstate and because the sales agent who reactivated my insurance did not do their due diligence to ensure the policy was set up correctly, I was back-charged almost $400 over 3 months once the mistake was discovered. Instead of rectifying the situation, or trying to work with me in other ways to lower the now doubled monthly premium, the agency put in minimal effort to let me know that it was still my fault and I owed them $400.