Douglas R. LaBrosse: Allstate Insurance

Contacted the agent and booked an appointment for a call through the website, but never got a call. Then I called 4 different times and all I get is a voicemail. Called during different times in the day, but no one answers the phone. Let’s see if they even respond to the review.

I was directed towards this branch from the customer service number apparently Allstate you need to speak to an agent when getting insurance in New Jersey just something Allstate does no real reason for it. My experience came on a Saturday when I was told that some of the offices telecommute so they will answer on the weekends that is 100% false if you need to reach anybody over the weekend and it can't be done through the call center you're waiting until Monday. I called on Monday to have no one answer I had to leave a message and wait for them to conveniently call me back. When they did finally call me back I was able to get a quote sent over to me but not everything. I wanted to add items so I called to do so that was 2 days ago nobody has returned my call since. Out of curiosity I went

I requested a call from the owner and never heard from him, recently submitted a claim for water damage in a bedroom ceiling from squirrel damage to roof vent. It seems that the adjusters evaluation is good but claims department of Allstate is geared towards never paying for anything, they have a lame reason not to pay for anything. They talk like they know everything, but sit in a office someplace and evaluate damage using pictures taken with a cell phone.DROPPED THEM LIKE A BAD HABIT!!!

I have been driving for 25 years with NO accidents. Recently, a freak accident when my flipflop broke and I couldn't stop in time and ran into a garage door going about 10 mph. No other people involved, no injuries, no other cars involved. It was a $6,000 total claim. They just raised my bill by $1200 per year. They advertise accident forgiveness on TV all the time...buyers beware!! This is soooo not true. I am absolutely beside myself and extremely disappointed with Allstate..

I have been a customer of Douglas R Lacrosse agency for decades and I've always received the best customer service anytime I have ever phoned for any reason whether it was a simple question or help finding insurance for something else I e life home etc he and his staff have always been very good to me and my family and I will not be changing anytime.Florence Chance