CSAA Insurance Group

This was nice, having it long time ago, now they’re brokers, no reliability, no accountability, their adjuster lied through her teeth to give the run around and not pay. They get tangled on their lies and leave the costumers stranded paying the bill. If you have rental coverage good luck, if the rental company doesn’t want to honor their contract they just justify it by saying change your policy for a higher coverage… right? More $$$ ? For a mediocre coverage?

never use this insurance. Discounts are constantly being dropped and when you call up about it they never refund the full amount. A prime example is the paperless discount (complete scam). You have to opt into the paperless discount and yet even if you don't you will never receive a paper bill. Also funds will be automatically withdrawn to pay your policy not including said paperless discount. Customer service has a tendency to transfer to the wrong departments which leads to longer wait times. Multiple usernames and passwords are required just to view any aspect of your policy. Would Never Recommend

This is our first time filing a claim for auto. We were taken aback by CSAA's treatment of loyal customers like ourselves. The phone system sucks, there's no way to reply to emails because they're all DONOTREPLY, and generally, communication is limited and lacking in every way. Here are some of our observations: CSAA's decision to not allow claimants to reach their adjusters, without calling a general phone line, that doesn't allow for extensions to be entered, and requires a 25-35 minute wait at every call could discourage us from remaining a customer. We can't reach you in any way since we have no direct phone or email. The one time you did call us, and were persuaded to provide your direct email address, did not help, since you've never answered any of our emails. We are VERY disple

i cannot say that they are the most organized and i at the moment i can only recall the one adjuster i worked with last year, but at the end of the day i thought they handled my claim professionally and i was satisfied with the outcome. I had to submit some documentation to support my position that i should have been paid more but they handled it. My purpose in writing this review is not to debate the negative experiences of others, but to say that with companies our mileage may vary.

Very disappointed how they treated the accident for their client.. I had a car accident which was hit and run and I had to go through EVERYTHING BY MYSELF. I called to the CSAA at first but they took over 2 weeks to contact to the other insurance even I had the police report with the video from my dash cam. I had to call the driver's insurance to report the situation, and found out that my insurance didn't even contact to them for over 2 weeks. I sent the proves to them directly again and came out no fault. CSAA didn't even call to them anything during that whole 5 weeks. Other insurance was PROGRESSIVE and they told me that there were no call from my insurance, CSAA. I had to go to the police to get the report to make this process more quicker and the CSAA asked for ME to check if it is