CJW

Only if i can give a negative 5 stars, I would! i can't express how bad my experience is so far with them. They are 3rd party company handling insurance claims and their desk adjuster and his supervisor never pick up the phone or return your voice message. I have leaking over my roof and damage on all slopes. Field adjuster never send full package to desk adjuster, my roofing guy helped send the pictures, and desk adjuster never respond phone call or voice message. I have been waiting to have my roof fixed for almost 5 months, and I am still can't get hold of the desk adjuster. Awful experience.

If I could give this place negative stars I would. They are a third party adjusting firm chosen by our insurance company to handle our flood claim that occurred 2 months ago. I spoke to our adjustor a few days after the claim occurred and asked her about additional living expenses so we could live somewhere else while our home was being repaired. She was going to look into it our options and get back to me. Three weeks later, 7 unreturned calls and 5 unreturned emails I spoke to what we were told was her boss. He told me "sorry, she's really busy" After that I had enough and emailed the VP of client services. He did respond and shortly after that time I got an email from our desk adjustor. She told me that she didn't have any luck finding us a rental home but she approved an advance

Water leak June 11. I did all leg work in an effort to keep repair costs low, sent quotes, emails and called multiple times. July 11 will be 30 days since claim. We have no kitchen sink, counters and partial flooring. Washing dishes in bathroom sink. Not a huge claim. So far , William Hathcox (adjuster) seems to be a nice guy and has talked to myself twice and my wife once. However, seems to be no sense of urgency PERIOD! Cant understand delays, all information is in they're hands? Action is all a customer wants...I will update this review, as this claim progresses. So, AUGUST , we finally received a check (minus depreciation costs), then it went to my insurance company, then the bank this took 2.5 additional weeks. Lastly, for this pipe leak claim, we have the flooring restoration. My wi

I have been waiting for a month to get an estimate back from a bad storm in GA. Joshua never returns phone calls. The only positive thing about this company is Nancy Theisen who returns calls. Never again! Yes communities stay away and get coverage through another company!

The adjustor assigned to my claim is not very responsive and I have to continue to follow up with him to get updates. I had to call them several times after they were assigned to my case to even get the process started. Horrible communications! Unfortunately, my insurance company chose them.